Cannot upload a video (.mov) file to my blog

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  joeandlori · Member · Dec 24, 2012 at 1:49 am

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  I tried to upload a video file (.mov) to my blog, but when I tried to do it, I got an Error, with the following error message:
  “This video file could not be processed because it does not contain a video track or the video codec is unsupported.”
  Could you explain to me why I get an error. I just upgraded to the ProBundle today, and the principal reason why I upgraded was to be able to upload videos.
  Best Regards,
  Joe

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 24, 2012 at 1:57 am

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  I tagged this thread for Staff assistance. Please subscribe to it so you
  are notified when they respond.

  P.S. I searched and found this: https://en.forums.wordpress.com/profile/drhailin

  reference link: http://en.support.wordpress.com/videopress/

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  zandyring · Staff · Dec 27, 2012 at 6:12 pm

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  Hi there,

  I do see videos successfully uploaded on your site – were you able to upload eventually, or are you currently having this issue?

  Have you recently cleared your cache? Here is more information about how to do that:
  http://en.support.wordpress.com/browser-issues/

  Cheers!

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  joeandlori · Member · Dec 28, 2012 at 12:00 am

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  Hi,

  I did find a workaround by converting my .mov video file to .m4v, then uploading it to WordPress. Thanks!

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  zandyring · Staff · Dec 28, 2012 at 1:32 pm

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  Oh terrific!

  .mov files should still work, so I’ll let the internal team know that you were having an issue with that, and hopefully that will be resolved soon.

  Cheers!

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  joeandlori · Member · Dec 28, 2012 at 3:29 pm

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  Hi zandyring,

  Thanks a lot for doing that! I really appreciate it!

  Best Regards,
  Joe