Cannot upload mov files – and your happiness engineers aren't available…

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  smallworldanimations · Member · Sep 11, 2017 at 2:16 pm

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  Hi, you appear to have changed the terms on which I can use my wordpress site, in this case by no longer allowing me to upload film files (in my case move fiiles to my blog) because I am on basic plan. I am in no way happy about this and will not be blackmailed into paying out extra money so this is possible for me. I was a huge fan of WordPress until today

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 11, 2017 at 10:04 pm

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  I do not understand what you mean. Have you purchased any upgrade that provides for uploading .mov (QuickTime) files?

  With the purchase of the WordPress.com Premium or Business plan, you are permitted to upload them. http://wordpress.com/pricing/

  Uploading and Inserting Media https://en.support.wordpress.com/editors/media-icons/

  Add Media https://en.support.wordpress.com/add-media/

  If you have a Premium or Business upgrade and have used those instructions I linked to above please read and act on all the tips here https://en.support.wordpress.com/browser-issues/ first.

  • Make sure you are running an up to date browser version found at http://browsehappy.com
  • Make sure you have both JavaScript and third party cookies enabled https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies.
  • Disable any adblocker browser add-ons and all browser extensions and adons.
  • Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  • Try using another browser.

  If you are not successful please post this specific info here:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.