Cannot upload my header picture on WordPress.com

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  priyaprabhakar2 · Member · Sep 13, 2013 at 1:45 pm

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  Why

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Sep 13, 2013 at 1:50 pm

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  Hello,

  I take it’s most likely a browser related issue. Have you attempted to use another browser?

  There was a similar question asked yesterday that was answered by Timethief here.

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  staff-doublebassd · Staff · Sep 13, 2013 at 1:51 pm

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  The chateau theme supports custom headers, so you should be able to upload a custom made header image.

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  priyaprabhakar2 · Member · Sep 13, 2013 at 1:55 pm

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  Thanks, darnelldibbles, but the problem stated is: “The uploaded file is not a valid image. Please try again.”

  This is the problem stated when I constantly try and upload a jpeg – which is a very valid picture format. Why is this happening?

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  staff-doublebassd · Staff · Sep 13, 2013 at 2:53 pm

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  How large is the file? It might be that it is too large. Also, make sure that the file name only consists of letters and numbers. Here is the link to troubleshooting images when they fail to upload.

  Also, try resizing your header to the exact size that your theme requires before uploading it. That might also be the issue

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  priyaprabhakar2 · Member · Sep 13, 2013 at 4:04 pm

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  The file is 82 kb. I resized it as well to fit. It still says the same thing. I’ve also tried it on another browser. What is wrong??

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  raincoaster · Member · Sep 13, 2013 at 9:16 pm

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  What is the file NAME?

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  priyaprabhakar2 · Member · Sep 14, 2013 at 3:46 am

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  The file name is “SIZE”