Cannot upload new header pic-Cutline theme

arianskyy · Member · May 28, 2008 at 6:13 pm
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I have been able to change my headers all the time up to now. I just uploaded, or tried to upload, 2 different new header images and it won’t update. It never allows me to crop it. It will show it, the new pic, but won’t give me the ‘CROP’ option. And now it’s just a big black space!! ?? Help! I am doing nothing different than I’ve ever done before.

http://www.floatmyboat.wordpress.com
mercedesrules · Member · May 28, 2008 at 6:54 pm
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I am having the same problem with the Digg 3 column by WP Designer. Aaaahhhh!
arianskyy · Member · May 28, 2008 at 7:17 pm
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Hellooooooooo?

Above it says that mercedesrules’ problem was resolved. What was the resolution????

Thanks.
pamelaw53 · Member · May 28, 2008 at 7:28 pm
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I am also for the first time having this problem today. Maybe its an issue with wordpress??
yammeryak · Member · May 28, 2008 at 7:29 pm
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Yup, I’m having the same problem. I wish I had a solution. What can be done?
pamelaw53 · Member · May 28, 2008 at 7:36 pm
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I cropped my picture to the specicifcations it mentions…..the 770×140 and then it worked. Hmmm….interesting. I used to be able to crop it on wordpress.
arianskyy · Member · May 28, 2008 at 8:01 pm
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Yes, it’s a wordpress problem. There’s too many of us having the problem all of a sudden. I’ve been able to put a new header image on every day for a month. Now it just doesn’t work :( I’m sure they’ll help!
mercedesrules · Member · May 28, 2008 at 9:10 pm
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I’m still having the problem-no resolution here-yet :)
zartiststudio · Member · May 28, 2008 at 9:13 pm
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I just posted in the forum as well. I am unable to post a header image – no crop option at all. So, how do we contact someone from wordpress and find out what the heck is going on?
singularcontiguity · Member · May 28, 2008 at 9:19 pm
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First, there is no need to post the same question in two different threads. It will not speed anything up.

To contact staff, you use the support tab that’s available in the top right corner of the dashboard.
zartiststudio · Member · May 28, 2008 at 9:26 pm
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I am sorry, I did not realize that anyone had recently posted on this issue. My bad…
mattclendon · Member · May 28, 2008 at 9:29 pm
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I’m having the same problem, I’ve had to put it back to te default. Let’s hope WordPress take note and resolve things soon.
arianskyy · Member · May 28, 2008 at 9:47 pm
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I have sent a message directly to support. That was about an hour or more ago. I haven’t heard back yet. They usually get back real quick via email. Hopefully it’s not too big of a problem.
mercedesrules · Member · May 28, 2008 at 11:06 pm
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I too contacted support :)
mercedesrules · Member · May 28, 2008 at 11:13 pm
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It works~woohoo! Thanks WordPress!
mercedesrules · Member · May 29, 2008 at 5:01 pm
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And we have gone black again-lol
tudobeleza · Member · May 29, 2008 at 8:11 pm
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I’m out of luck too on this issue. My header is gone with the wind
christabutlerphotography · Member · May 30, 2008 at 2:53 am
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i use Cutline theme as well – the header shows up using IE, but not with firefox… had been having problems since last night after i changed them theme to Cutline (was using a non-header one before).
vivianpaige · Member · May 30, 2008 at 4:42 am
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we can’t look without a link to your blog. The one in your username is not a wordpress.com blog.
raincoaster · Member · May 30, 2008 at 6:17 am
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Last night there was an error. Try re-uploading your header, but rename the file first. WP hates it when you don’t rename the file.

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