Cannot upload or update a video to my homepage
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Hello, I’ve been trying to upload a video to my homepage, at first it wouldn’t work and then I just decided to upload a different video. However I still want that video on my site and I’m trying to upload it and every time I hit publish, no matter if I upload that video it still plays the other one. I don’t know what to do and I’m hoping to hear back from someone from WordPress. I’ve cleared my cache and installed plug-ins to help with publishing my site after I’m done editing it.
The blog I need help with is: (visible only to logged in users)
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Hi there,
I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open source WordPress.org software and you need to seek help at these forums:
https://wordpress.org/support/forums/
These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.
If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:
Thanks!
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Hello
These forums are for support to sites created on WordPress.com. I can see your site is self-hosted with an external provider.
Please refer to this link to find out the differences between WordPress.com and WordPress.org here:: https://en.support.wordpress.com/com-vs-org/
You may be able to find help here: https://wordpress.org/support/ or contact your hosting provider.
Regards:
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