Cannot upload themes or add plugins
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The ownership of this site has been transferred to me. It has the Business plan and a custom domain. I am still getting these error messages when I try to upload a theme or install a plugin:
“Site owner access required: Only site owners are allowed to use this feature.
Not a custom domain owner: You must be the owner of the primary domain subscription to use this feature.”
I also see no ability to upload plugins
What can I do to fix this?
The blog I need help with is: (visible only to logged in users)
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Hi there,
When Staff are not available for live chat at https://wordpress.com/help/contact you create a thread here. Then you type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there @likethegoddess, did the site owner follow these instructions to transfer ownership of the domain and site to you? https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/#transferring-a-blog-with-a-domain-upgrade
Did they also transfer the upgrades as well?
If you are logged in with the account that now has the Business plan upgrade, you should be able to log a support ticket if LiveChat is not available.
Since most of us are away at our annual company meeting, the fastest way to get in touch with us will be via the contact form:
https://wordpress.com/help/contact
For business plans, live chat will be available on Wed-Fri of this week from 10am-1pm and 2:30pm-5:30pm Pacific Time (US/Canada), and priority email support will be available at other times.
Staff reply from this forum thread.
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Also, I changed the username on my account after the client transferred ownership of their blog to me. Changing my username wouldn’t affect ownership, right?
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@likethegoddess if you just created a new account rather than changing names on the account that owns the upgrades, that would cause issues.
What is the other username? And are you still able to log in as that?
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So, you’re saying that changing the username did *not* cause any issues, yes? That if I created a new account, that would have caused issues.
Strangely, I cannot sign in with either username. I can only sign in with the account’s email.
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@likethegoddess If you take an existing account and change its username, we’ll know it’s still you. I can see you changed the username on one account, but this account is separate.
Since “likethegoddess” is not the upgrade owner, can you tell me what other username you are working with?
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