cannot use themes anymore
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After resetting my site with the help of a plugin, I can no longer apply themes. Also, when I try to upload a custom theme, I get a login pop up saying that I can’t log in because my email address and username don’t exist. What do I need to do to fix this problem?
The blog I need help with is: (visible only to moderators and staff)
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Hi there! 👋🏼
After resetting my site with the help of a plugin, I can no longer apply themes.
Please note that such plugins (site reset-related) are not supported on WordPress.com:
While most plugins are supported here at WordPress.com, there are some that are not. This page contains a running list of these unsupported plugins and the reasons why. Introduction Sites with a plugin-enabled plan can access tens of thousands of plugins in the WordPress ecosystem. Plugins give your site superpowers, helping you turn your dreams into reality. In the case of many of thesAlso, when I try to upload a custom theme, I get a login pop up saying that I can’t log in because my email address and username don’t exist. What do I need to do to fix this problem?
The plugin you used to reset your site (
WordPress Reset) broke the Jetpack connection and removed your local administrator user — I fixed these for you.Your dashboard is accessible and usable again. ✅
⭐️ If you need to reset your site, please contact us via https://wordpress.com/help/contact/. The fastest way is to contact us via Live Chat:
If your plan includes Premium Support, you can access priority Live Chat support at no extra cost. If you’re not a customer yet, please post your question in our community forums. Our Happiness Engineers can answer any questions about WordPress.com, how it works, and how best to use it. We love to help guide you in building the perfect website. How to Access Live Chat Support When loggeI hope this helps!
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