Cannot view live preview

• 

  viharaworkmail · Member · Jan 4, 2023 at 11:26 am

  • Copy link
  • Add topic to favorites

  Hello,

  I am unable to view live preview whenever I am editing or viewing a theme. An error occurs as ‘Cannot be connected’.

  Please view the screenshot of the issue here: https://ibb.co/Ksxx9cb

  Please get back to me on an urgent basis.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-95percentghost · Staff · Jan 5, 2023 at 10:28 am

  • Copy link

  Hi there,

  http://simplytek.lk/ appears to use the WordPress software and is hosted with another company than WordPress.com. In order to get help with your website, we do suggest contacting either your host’s own customer support, or alternatively the community forums of WordPress.org:

  • https://wordpress.org/support/forums/

  To clarify, there are two ways to use WordPress, you can either use the WordPress software downloaded from WordPress.org onto a web host (also known as self-hosted), or you may host your site with us here at WordPress.com. For reference, you can learn more about the differences between WordPress.com and WordPress.org here:
  https://support.wordpress.com/com-vs-org/

  That said, it sounds like there’s a plugin on your site which may be causing this issue for you. We do have a guide for troubleshooting plugin problems for WordPress.com sites; feel free to read it in case it can be useful for you too:
  https://en.support.wordpress.com/plugins/solve-problems-with-plugins/