Cann’t come to my site panel

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  jolantapulk · Member · Jun 29, 2019 at 5:10 pm

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  Good day, I cann’t come to my site jolantapulk.ru. Was communicating with hostingTimeWeb, but they answered that it is not their problem. We were communicating several hours.

  Нам удалось воспроизвести указанную вами ошибку, в логах веб-сервера о ней нет никаких записей, это значит что она происходит на стороне вашей CMS, для решения этой проблемы рекомендуем обратиться к разработчику вашего сайта или в поддержку используемой вами CMS.

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  wolv3r1ne · Member · Jun 29, 2019 at 5:28 pm

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  hey jolantapulk !
  Yes, the hosting guys were right, the issue is that the WordPress admin page is not accessible, you will need to check the wp-login.php page for this.

  As you are using the WordPress self-hosted version, you can ask this query in the .org forum HERE.

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  jolantapulk · Member · Jun 29, 2019 at 5:29 pm

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  Good day, I cann’t come to my site jolantapulk.ru. Was communicating with hostingTimeWeb, but they answered that it is not their problem. We were communicating several hours.

  Нам удалось воспроизвести указанную вами ошибку, в логах веб-сервера о ней нет никаких записей, это значит что она происходит на стороне вашей CMS, для решения этой проблемы рекомендуем обратиться к разработчику вашего сайта или в поддержку используемой вами CMS.

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  jolantapulk · Member · Jun 29, 2019 at 5:36 pm

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  Good day, WP admin page is not accessible, what should I do?

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  patelpranay1 · Member · Jun 29, 2019 at 7:08 pm

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  Hey there,

  Try disabling all your plugins by moving or deleting them from your /wp-content/plugins/ folder. Do this by FTP or by your host’s control panel.

  If this doesn’t work, log in to the server via FTP, and upload a fresh copy of WordPress. This will fix your wp-admin and any other folders or files that have been corrupted.

  You can download a fresh copy of WordPress from WordPress.org.

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  jolantapulk · Member · Jun 29, 2019 at 7:26 pm

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  thank you, but now I even don’t know how to find that folder, lol, will try to do something tomorrow. Anyway, thank you

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  patelpranay1 · Member · Jun 29, 2019 at 7:38 pm

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  Hi,

  You can easily locate the Plugins folder from your Cpanel’s database section. Follow this path:

  Login to Cpanel>> Click File Manager>> Expand wp-content folder>> Select Plugins folder

  This folder stores all of your site’s plugins. You can delete the corrupted plugin from this folder manually.

  Hope this works for you!

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  jolantapulk · Member · Jun 29, 2019 at 7:41 pm

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  thanks, will try tomorrow

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  patelpranay1 · Member · Jun 29, 2019 at 7:42 pm

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  Alright!

  Have a good day! :)

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  shubhamgmath · Member · Jun 29, 2019 at 7:43 pm

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  Hi jolantapulk

  If you still face any issues after trying the procedure @patelpranay1 mentioned above. You can post your question in WordPress.org forum. Here is the link for same:
  https://wordpress.org/support/

  As your site is using WordPress.org platform. This forum is not the right place to get help related to Org sites. The main role of this forum is the help the users with the issues related to the .com sites.

  WordPress.org and WordPress.com are two different platform. For more information on both the platform please refer to the link below: https://wordpress.com/com-vs-org/

  Hope this helps.

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  jolantapulk · Member · Jun 30, 2019 at 6:21 am

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  Good day, returning to yesterdays question.
  If I will have to install new WP, will I have to do my site from the beginning?