Cannto edit

• 

  deestemwritecouk · Member · Jan 31, 2024 at 10:35 am

  • Copy link
  • Add topic to favorites

  I can log in but not edit my pages

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  deestemwritecouk · Member · Jan 31, 2024 at 10:35 am

  • Copy link

  Good morning, I’m trying to reset my passwrod but I’m not able to. When I select ‘Forgot Password’ it goes to a 404 page

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

• 

  staff-totoro · Staff · Feb 1, 2024 at 12:06 am

  • Copy link

  Hi there,

  We can’t help directly because we don’t host thebatbothy.co.uk on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) and because of this our procedures for regaining account access do not work on sites hosted with other providers.

  The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!