Can’t accept invite – Jetpack error

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  ronanmcshaneecf1431b46 · Member · Mar 26, 2025 at 3:37 pm

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  Hi there,

  Was sent an invite to join as an editor user, but can’t accept the invite. I keep getting the following error:

  

  How can I resolve this?

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  staff-shaun · Staff · Mar 27, 2025 at 8:59 am

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  Hello there.
  Thanks for reporting this.
  I can see several issues on the site you are trying to join. I’ve fixed one.
  To fully resolved though, could you ask the site owner to reach out to us so we can work through the other issues?

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  meaganfaulkner · Member · Mar 27, 2025 at 10:37 am

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  Hi,

  Site owner here, let me know what you need to resolve these issues.

  Thanks,

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  meaganfaulkner · Member · Mar 27, 2025 at 12:29 pm

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  Also, I can’t install plugins, the “install and activate” button is greyed out.

  When I download the plugin and use the “upload” option to install, it tries to install and at the end gives me an “Upload problem: forbidden” error.

  Could really do with resolving these issues ASAP. We have some work to do on the website.

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  meaganfaulkner · Member · Mar 27, 2025 at 12:39 pm

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  I’ve managed to fix everything now myself. The security plugin named “Defender” was causing all of the issues.

  Thanks,

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  aisajib · Member · Apr 11, 2025 at 6:58 am

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  Hi both,

  Apologies for replying late, but I’m glad to hear that you found the plugin that caused the issues.

  Feel free to let us know if you need help with anything else.