Can’t acces my site after reset

  • Unknown's avatar
    michaltutaj · Member ·

    Hi, I reset my website with plugin ‘Advanced WordPress Reset’ and now my site (michaltutaj.pl and https://michaltutaj.pl/wp-admin/) cannot even load, so I can’t acces it. Also when I logged in here (wordpress.com) I saw an exclamation mark near my name with the following alert: ‘This site cannot be accessed.
    I’d like to fix this now’. I’m hoping for some help.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-95percentghost · Staff ·

    Hi there! Since your site http://michaltutaj.pl/ is not hosted here on the WordPress.com platform (but was connected using the Jetpack plugin instead), that means we’re not your best point of contact. The reason you’d see an error here on WordPress.com is because the reset plugin would have broken the Jetpack connection – essentially you’ll still need to resolve the issue with the plugin before you can get your site reconnected to WordPress.com.

    As it isn’t hosted here, we could possibly suggest checking in with your host’s own customer service first; alternatively the community forums of WordPress.org may be able to help:
    https://wordpress.org/support/forums/

    It can also be worth starting first with the support forum for the plugin you had used, as the plugin creator may well have heard of this type of problem before!

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