Can’t acces to my business website

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  carolinasteakhouse · Member · Apr 7, 2022 at 1:56 pm

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  I need to speak with someone over the phone
  I couldn’t enter to my business website !

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Apr 7, 2022 at 2:09 pm

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  Wordpress.com doesn’t have phone support. From what I can tell, I looks as if you are logegd in to the wrong account.

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  carolinasteakhouse · Member · Apr 7, 2022 at 2:16 pm

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  One of our Maneger has acces from her computer
  However I could not as owner from different computer to acces why ? I need to updated something or what I should do?

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  staartmees · Member · Apr 7, 2022 at 2:29 pm

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  Wordpress.com websites are connected to the account of the owner. Or you use the same login credentials as that manager uses, or he adds you as an adminsitrator, https://wordpress.com/support/user-roles/

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  carolinasteakhouse · Member · Apr 7, 2022 at 2:46 pm

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  I had a guy who help me to create website now no contact with him, from there our Manegers doing little changes , and they still have access to website, however we trying to acces from different computer to website with same login it doesn’t work. I got guy who trying help me with some changes in website frimhis office he couldn’t get in. What is the solution please?!
  thank you

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  staartmees · Member · Apr 7, 2022 at 3:02 pm

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  The solution is as I gave it in my reply, https://wordpress.com/forums/topic/cant-acces-to-my-business-website/#post-3810743

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  helper-heroponriki · Member · Apr 7, 2022 at 3:53 pm

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  @carolinasteakhouse – can you verify your website URL so we can make sure we’re looking at the correct website?

  Thanks!