Can’t access

  • Unknown's avatar
    hhand1991 · Member ·

    Hi there,
    I am trying to access my old WP account and don’t know if I am going to be able to do that. I have deactivated the old email address – (email visible only to moderators and staff) – and do not have access to the old emails for proof of ownership. I don’t know if I have setup the two factor authentication or not. My phone number is [redacted by staff] but am not sure if that is the number I had when I created this account. This there anyway that I can gain access?

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    Do you happen to remember the password of the old account? In addition to email, you can use your username as a credential to log into your account, assuming you still know the password.

    If you do not remember the password, you can fill out our account recovery form, and the Account Recovery Team will see what they can do to assist you in regaining access to your account.

    If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

    Please visit our support page for more information on recovering your account.

    Thanks!



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