can’t access

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  vibrancehealthcoaching · Member · May 31, 2024 at 12:21 am

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  Hi there I began building my site through your software a few years ago and now I need to make changes but cannot access it. Please assist.

  Self-declared URL: http://www.vibrancehc.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  jmills39 · Staff · May 31, 2024 at 4:12 pm

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  Hi there,

  Thank you for reaching out with your question.

  Since your site, vibrancehc.com, is hosted on WordPress.org, any issues with accessing your site fall outside the scope of our usual support. For assistance, you can contact your hosting provider or seek help in the WordPress.org forums.

  However, here are some steps you can take to troubleshoot and regain access to your site:

  Reset Your Password:

  • If you’re unable to log in, try resetting your password by clicking the “Lost your password?” link on the login page.

  Access via FTP or Hosting Control Panel:

  • Use an FTP client or your hosting provider’s control panel to access your site’s files. Check the wp-config.php file for any issues.

  Rename Plugin Folder:

  • Navigate to the wp-content/plugins directory and rename the folder to something like plugins_old. This will deactivate all plugins and can help resolve access issues caused by a plugin conflict.

  Switch to Default Theme:

  • If deactivating plugins doesn’t help, try renaming the wp-content/themes folder to themes_old. This will force WordPress to revert to a default theme like Twenty Twenty-One.

  Check .htaccess File:

  • Ensure your .htaccess file is not corrupted. Rename it to .htaccess_old and try accessing your site. You can generate a new .htaccess file by saving your permalinks settings in the WordPress dashboard.

  Contact Hosting Provider:

  • If you’re still unable to access your site, your hosting provider may be able to provide more specific support for resolving the issue.

  If you’re considering migrating to WordPress.com for more direct support and enhanced features, we offer a free migration service. You can request this free migration by replying to this post, and we’ll provide the next steps.

  To understand the benefits of WordPress.com compared to WordPress.org, please refer to our detailed comparison guide.

  If you have any further questions or need additional help, please don’t hesitate to reach out. We’re here to assist you!