cant access account
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Hi,
My name is Cinthia, I created an account with WordPress early last year, the person I had helping me with it is no longer in contact with me. I need to access my account that uses domain name magicleaningofrochester.com.
when I try to use ‘forgot password’ it says my email and/or username are invalid. The only thing that comes up is an old page that we had first created as a ‘sample/trial’ page. Please provide me with a phone number so that I can call for assistance, or reach me by phone or email at [phone number redacted by mod] or at (email visible only to moderators and staff)The blog I need help with is: (visible only to logged in users)
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magicleaningofrochester.com is a wordpress.ORG software install on paid hosting, hosted by GoDaddy.com, not by wordpress.com.
That site is not on our WordPress. COM servers.
This is wordpress.com support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
WordPress.ORG login link https://login.wordpress.org/
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/
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