Can’t access account to update password and cancel any billing!
-
Can’t access the account to change the email address after the old email address is now defunct. I can’t access account to terminate any billing associated with it… if there is any paid subscription. This BULLSH*T of hiding behind ARTIFICIAL IDIOTS (A.I.) to hide real human beings from providing ACTUAL customer service is a complete crock of sh*t.
Businesses are required to provide CUSTOMER SERVICE. This MUST come from actual human beings that actually provides service and address customer matters. All customers are required to be provided ALL customer service matters with all accounts.
If a paid account is inaccessible to login from but the same person has another account they have access to log into yet can’t get actual customer service unless they log into the paid service account they can not log into yet is being charged…. that is outright criminal theft of charging a person for services yet blocking that person’s access to their account and blocking any way to any actual real customer service necessary like having email or other updates all while constantly charging that person money. This is felony theft, in my opinion.
A business can not legally charge people for services and not actually provide such service. It is fraud and I am about to proceed to taking this to the Federal Trade Commission (FTC) and Department of Justice (DOJ) to seek criminal investigation and if necessary criminal prosecution be carried out.
In mean time, I am considering also lawsuit. I am considering legal costs, costs for legal counsel, statutory damages or compensatory damages claims that may be sought for the distress caused, and so on. No action has been decided on, at this moment but I reserved the right to change my decision without notice.
Tech companies seems to be too averse at actually providing real service to customers. That’s crooked and shady practice is the kinds of things that needs to be seriously addressed. What exactly is WordPress going to do to address my issues instead of hiding behind these Artificial Idiots (AI) bots. I am not against augmenting customer service with tools of technology but this practice of companies supplanting real humans with bots to hide from actual accountability and providing actual customer service needs to stop and this includes WordPress.com or whatever the company is actually called…. Automattic. When I am talking about WordPress, in this post, I am referring to WordPress.com not the open-source project. I am talking about the services provided by the for-profit business entity of Automattic.
The blog I need help with is: (visible only to logged in users)
-
Hi there,
I understand how frustrating this situation is, especially when you can’t access your account email. Let me explain what’s happening and how we can fix it.
What triggered this: A PayPal dispute was filed on your account on January 21st. When a chargeback occurs, our system automatically restricts the site until it’s resolved — this isn’t a block on you personally, it’s a standard fraud-protection measure that applies to all disputed accounts.
You have two options to resolve this:
- Cancel the dispute with PayPal — If you initiated the chargeback and can cancel it through PayPal, we can restore your site with no fee. Just let us know once you’ve done this.
- Pay the chargeback fee — If the dispute can’t be cancelled, there’s a $15 processing fee (this covers what PayPal charges us). You can pay it here: https://wordpress.com/checkout/sporkgamedev.wordpress.com
Once the chargeback is resolved either way, we can help you update the email address on your account so you have proper access going forward.
Let me know which route works best for you, or if you have any questions.
-
He he…. cute. Considering I was trying to log in in order to do two things…. 1) cancel & refund the transaction via WordPress’s effectively non-existent real-time customer service and 2) cancel any reoccuring billing. It’s probably a pinch late in the process to cancel the Dispute Resolution. Maybe, WordPress should shoulder the $15 (write it off as an item in your deductions when it comes to taxes) as part of the cost of doing business. Maybe invest in having actual humans as customer service that can be available on the live chat or via a customer support phone line.
Had I waited for you slow pokes, I would have been hit with a $35 overdraft fee. Something that is more than TWICE that chargeback processing fee. Why the he—double hockey sticks was I being charged the $48 in the first place. It should have been in free mode for the account.
-
PS: How would I be able to log into “astoriabuildingdesign” account (versus the one I am signed into, here) if I can’t sign in because of your security block. Do you even think this through? How would I sign into an account to pay your $15 processing fee via the account I can’t even sign into because it is blocked from being able to signed into…. at all.
Remember, my time is worth more than that $15 and if you jerk me around for an hour, I’m invoicing WordPress for wasting my time. Minimum wage in Oregon is $15.05 an hour. My background includes software development going back to the 1980s aside from my more recent background of architecture/building design, landscape design, etc. All of which would be worth more than $15 an hour. Maybe consider not wasting my valuable time and fix your stuff because if I have to tell you how to fix your software setup, that’s going to up at $150+ an hour… Billed Hourly Rate.
-
Further the point on that overdraft fee. 1) I would have been approximately -$83.00 That is ~48.00 and the $35 overdraft fee. Even if you refunded AFTER the payment had been processed and likely 24 hours (1 day) to 72 HOURS (3 days) later when you guys MIGHT have begun the refund of $48.00 (which takes an ADDITIONAL 1 to 3 days to process), I would STILL have the $35 overdraft fee. It doesn’t just automatically go away because you refund the amount. They may or may not do that automatically. I could still be stuck with the overdraft fees. Furthermore, your computers might have even attempted to re-transact the payment every 24 hours which also triggers an additional $35 overdraft fee each and every time. Effectively causing two or more $35 overdraft fees which I would be stuck with even if you managed to cancelled/refunded the transaction. FURTHERMORE, even if the financial institution were to DECLINE the transaction, I could be charged an NSF fee of $35 even if payment was decline.
If you want your $15 for the chargeback, you need to provide me an actual functional way for me to do that. Otherwise, I would have to pay it in the form of a secured check and mail it via an USPS’s armored vehicle (Registered Mail) to your headquarters or its mailing address on 29th street in San Francisco, California.
WordPress.com Forums 