Can’t access account to update payment option

  • Unknown's avatar
    nancy666583866 · Member ·

    see above
    when I click the link from the email I received, it tells me I do not have an account set up

  • Unknown's avatar
    gemmacevans · Member ·

    Hi nancy666583866,

    The account you are contacting us from hasn’t purchased any upgrades. Can you send a link to the site you need to update the card details for? Please don’t share any transaction IDs here as these forums are a public place, a site link is the only information I need for now.

    You could also try logging out of nancy666583866, then log back in using the email address your last purchase receipt or renewal reminder was sent to.

    Let me know how you get on.

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