Can’t access admin

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  thepixelbakery · Member · Jun 27, 2022 at 9:49 pm

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  Hi, I cannot get logged into my admin site to upgrade or change.
  The admin email must be an old one that I do not have access to any longer. BUT, the email that is on the front end of the site goes to me and the phone number is accurate. I just can’t access it to upgrade and/or edit.

  How can I reach someone that can help me with account recovery when I don’t have old email?

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jun 28, 2022 at 12:30 am

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  Hi there,

  I do not see any upgrades under your @thepixelbakery WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

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  abbyhash740 · Member · Jul 18, 2022 at 2:46 pm

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  I need help with this same issue

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  aleone89 · Staff · Jul 18, 2022 at 2:58 pm

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  Hello @abbyhash740,

  What’s the URL of the site you need help with?

  Many thanks.