Can't access admin dashboard: "We're sorry, but an unexpected error has occurred

  • Unknown's avatar
    macmabidilala · Member ·

    Hi

    I cant access my admin dashboard and wp profile, keep getting this error “We’re sorry, but an unexpected error has occurred”.

    I have cleared my cache 3 times and the error still persists.

    Mac

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    There may be some sort of plugin conflict causing this error. Are you able to log into your WordPress.com dashboard?

    If so, I want to see you can try temporarily disabling all of your plugins (leaving Jetpack active), and if the issue resolves, then we can most likely determine there is a plugin conflict.

    To figure out which plugin is causing the issue, reactivate each plugin one at a time, and try to reproduce the error after each one that you activate. If you experience the problem after activating a particular plugin, you’ve likely found the culprit. I would try to find a replacement for that plugin, and hopefully, that will solve things for you.

    I see that you have a Business plan and therefore you have access to our live chat support. Please start a chat session from the link below and we’ll help you resolve the issue you’re having.

    https://wordpress.com/help/contact

  • Unknown's avatar
    macmabidilala · Member ·

    Thank you, just tried that and still the error persists.

    Any other ideas?

    i cant access the chat link, it takes me to the same error

  • staff-blorbo · Staff ·

    Ok, I recommend accessing the Live Chat support from https://wordpress.com/help/contact

    They’ll have the right tools to help you via this.

    Or, is that the link you tried earlier?

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