Can't access admin page

  • Unknown's avatar
    jordansblum · Member ·

    I’m getting the following error when I try to login to ksha.com/wp-admin:

    You do not have sufficient permissions to access this admin page.
    Reason: The current user doesn’t have the “read” capability that is required to access the “Dashboard” menu item.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help.

    I hope this points you in the right direction.

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