Can’t access admin site or website

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  rudanceny · Member · Nov 5, 2024 at 12:23 am

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  Yesterday I tried to access my admin site and website from different devices, but they don’t seem to be accessible. The both site had a message that said “This connection is not private”. I tried using rudanceny.com/wp-admin and rudanceny.com/wp-login.php but both failed to load properly. I’ve also checked that the site was down for everyone. How should I fix this issue?

  Self-declared URL: http://www.rudanceny.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  caimin · Staff · Nov 5, 2024 at 7:56 am

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  Hi, the site you mentioned is not hosted here at WordPress.com, so we’re not able to offer any assistance. You’ll need to contact your current host, which appears to be Wix.

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  rv163 · Member · Nov 5, 2024 at 8:56 am

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  I had the same problem. Thanks!

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  caimin · Staff · Nov 5, 2024 at 4:30 pm

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  @rv163 To save confusion, can you start a new thread for your question, letting us know the domain name of your site? Thanks.

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  rudanceny · Member · Nov 9, 2024 at 5:16 pm

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  Hi Caimin! Thanks for pointing that out. I’ve transferred my domain name to WordPress. What are my next steps to solve this issue?

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  staff-zinnia · Staff · Nov 15, 2024 at 8:07 pm

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  rudanceny –
  
  Happy Friday! Looking at rudanceny.com I see a WordPress.com landing page which means that your DNS is working and the domain is properly connected to our hosting service. The next step is to select a hosting plan for your domain. You’ll find those on https://wordpress.com/pricing/ and I’ll gladly answer any questions you have about those plans and features.

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  rudanceny · Member · Nov 15, 2024 at 11:25 pm

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  I don’t see my original website content anywhere. Is there a way I could see them before I choose a hosting plan?

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  themagicrobot · Member · Nov 16, 2024 at 9:09 am

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  If your content is over there at Wix then it needs moving to a site here.

  

  Import a Website » Import from Wix

  in WordPress.com Support

  2 min read

  Ready to move your site from Wix to WordPress? This guide will show you how to export the contents of a Wix website and move your site to WordPress.com. Step 1: Choose Your Site To import your Wix content to a WordPress.com site, take the following steps: Visit your site’s dashboard (or create a new WordPress.com site if you do not have one). On the left side, navigate to Tools → Im
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  rudanceny · Member · Nov 16, 2024 at 3:02 pm

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  I’ve tried your method but it doesn’t seem to work. It was a website made with WordPress, I’ve been using the /wp-admin dashboard for the website for quite a while before the issue occured. I’ve been using ipower as the hosting service for the entire time so I’m a bit confused on where things are located. There may be more of a difference that I’m not aware of.

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  themagicrobot · Member · Nov 16, 2024 at 4:31 pm

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  WordPress is software that can be hosted anywhere. This is the host WordPress.com and you’ll need you old site at whatever host to still be online to easily import the content from there to here.

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  caimin · Staff · Nov 21, 2024 at 12:13 pm

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  If your site was made with WordPress, we may be able to help you import it to WordPress.com:
  https://wordpress.com/support/request-a-free-migration/