Cant access any of my websites via 4G connection

  • Unknown's avatar
    nsms78 · Member ·

    I have three websites on wordpress and i can only access them via wifi connection. When i try and access them via mobile connectivity an error appear ” server hungup

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    automatsrollout · Member ·

    Hello roqayaelbanhawy!

    I’m sorry to hear about your issue. The issue does not appear to be an issue connecting via 4G. Your web address is not loading on my end either and I am connected via ethernet. Your websites may still be stored in your cache. This would explain why you can still view them on your PC. Have you changed anything lately that would take your websites offline?

  • Unknown's avatar
    justjennifer · Member ·

    Hi there @roqayaelbanhawy,

    Name Servers
    ns2.domain.com
    ns1.domain.com

    it looks like your site is using name servers that aren’t associated with WordPressdotcom. Have you tried contacting your web hosting provider for assistance? If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support where they have more experience with the software you are using.

    Just to clarify, this support forum assists users of the WordPressdotcom platform. For more information on the differences: https://en.support.wordpress.com/com-vs-org/

    Hello @automatsrollout and welcome to volunteering in the community support forums for sites hosted on WordPressdotcom. In case you haven’t seen it yet, you’ll want to have a look at our support guide to volunteering in the forums which you can find here: https://en.support.wordpress.com/wordpress-com-volunteers/ It has lots of tips and tricks to help you help WordPressdotcom users. Cheers!

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