can’t access back end

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  lisaluscombe · Member · Nov 8, 2020 at 4:43 pm

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  The back end of my sites is not loading. I can’t see my side so I can’t get any contact us page. I have been trying for two days

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  justjennifer · Member · Nov 8, 2020 at 4:57 pm

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  Hi there, what is the address of the site you are trying to access?

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  lisaanne10 · Member · Nov 8, 2020 at 5:06 pm

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  Two sites for now. Though I have several sites and none of them is loading in the back end.

  1. https://englishforteachers120343908.wordpress.com/

  2. lifeinthemaidentower.com

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  lisaanne10 · Member · Nov 8, 2020 at 5:58 pm

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  any progress on this request?

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  lisaanne10 · Member · Nov 8, 2020 at 7:01 pm

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  hello? Is anyone there?

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  justjennifer · Member · Nov 8, 2020 at 8:47 pm

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  Hello again, neither of those sites is connected to the account which originally posted here. Are you the same person?

  If so, do you see your site dashboards when you click on the MySites link at the top left of your browser window? Have you tried logging out of WPcom and clearing your browser cache and cookies (which will also log you out of all other websites you are logged into)?

  Give that a try and let us know how that goes.

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  staff-totoro · Staff · Nov 8, 2020 at 10:52 pm

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  Hi @lisaluscombe I can confirm I do not see any sites under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login?  You seem to be using more than one login on this thread so it looks like you have two accounts with us, and may not be logged in to the correct account to access your sites.

  If you have lost access to the correct login for your sites, you can ask our account recovery team for assistance (in regaining access) here: https://wordpress.com/wp-login.php?action=recovery