can't access blog or reset password

  • Unknown's avatar

    After using my WordPress account for years, I am suddenly unable to sign into dashboard for my blog using my current password. I tried to reset the password, but WordPress announces it doesn’t have any account with my email address. It does recognize my username, promises to send a reset password link, but the link never arrives. I have never had any other e-mail address for this account, and I’ve had the WordPress blog account since 2006. I’m completely baffled. I can sign into the WordPress account itself, and my blog appears there, but it will not change the blog password, just the account password. The blog has the same e-mail address as the account.

    I can’t use account recovery because I have not received any transaction IDs for this blog, as I’ve never made any purchases for it, though I have for my other sites on WordPress. I no longer have my activation URL and I don’t have two-step authentication. What am I supposed to do?

  • Unknown's avatar

    Hi there,

    I am suddenly unable to sign into dashboard for my blog using my current password.

    Which blog are you unable to sign in to? Let me know and then I’ll look into what is happening.

    Thanks!

  • Unknown's avatar

    subcreators.com/blog

    I just published a post 2 weeks ago, and everything was fine.

    Thanks

    Lori

  • Unknown's avatar

    Hi there
    subcreators.com is not hosted here at WordPress.com. You are asking the wrong people! You should talk to the people who host your site:
    https://www.logicweb.com/support/

    good luck!
    dave

  • Unknown's avatar

    When I sign in it’s WordPress.com that I sign into.

  • Unknown's avatar

    I see what’s wrong now, thanks

  • Unknown's avatar

    Hi Lori,

    It looks like you’ve got this all sorted now :)

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