can't access business subscription
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Please help in finding domain settings for http://www.robinbanerjee.com – it was booked via wordpress only
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Hi –
To work on the domain settings you’ll click on My Sites – Manage – Domain –
If that doesn’t answer your question please share a bit more information with us about what you’re looking to do. Thanks.
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Good Morning –
Are you inquiring about robinbanerjee.com or a different site? Please let us know.
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Please help in recovering the domain as the business subscription has gotten cancelled by mistake
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Hi there!
It looks like you had opened a dispute that finalized in your favor and the subscriptions were refunded – that’s why they disappeared from your account. If you’d like to keep using Business plan, you’ll want to repurchase it directly from My Site>Plans>Plan.
Once you’ve purchased the plan we can recover the domain for you so you do not need to register a new one when purchasing the plan.
Let me know if you have any more questions regarding that.
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I do not wish to re-purchase any plan. I just need to recover my domain details so that I can transfer it. Thank you.
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Hi –
No problem. You’ll see that I emailed you a payment form for $18. That covers the renewal that was missed with us. Once that has been paid you can proceed with the transfer.
Here’s how: https://en.support.wordpress.com/move-domain/transfer-domain-registration/
Write back to me here with more questions.
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Hi @robinbanerjee5, sorry to hear it. It looks like you had a business plan, but told your bank the charge for that was invalid. Can you contact them to get that corrected? You’ll need to close the fraud investigation, then respond here.
Alternatively you can pay the chargeback fee and re-purchase the plan.
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Also, I noticed you have several tickets in with us. I’m going to merge all of those into this one so all of the information is in one place.
Please avoid creating new threads in the meantime. Just respond here. Thanks!
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@robinbanerjee5 after looking through your other threads, here’s what we know:
Whoever paid for your business plan asked the bank for a refund, and got it.
Therefore we need you to pay for the chargeback fee first, then re-purchase the plan, if you’d like to have a business plan on your site.
If you need help with that or have more questions, please respond here. Do not open more requests. Thank you!
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