Can’t access credit card payment for wordpress

  • Unknown's avatar
    jmarriott224cc01a4e · Member ·

    I am a new Admin on a WordPress site and the prior Admin did not leave info on where the site is hosted or the login info for accessing WordPress to update credit card info.
    Since the person who had that info has left the company, is there any way to get help from WordPress to transfer login and allow me to update the payment info?

    Self-declared URL: [redacted by staff]
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jmarriott224cc01a4e · Member ·

    modlook

    I didn’t want the URL included, can someone assist in removing it please.

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I removed the site URL per your request.

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

    If you’d prefer our world-class support (the yearly Business plan gives you access to 24/7 live chat support, for example), you can migrate your entire site to WordPress.com. I recommend the Business plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.

    If you don’t want to migrate to WordPress.com yet, we also recommend checking out Jetpack plans, which include essential features like automatic backups with one-click restores, automatic malware and security scanning, and video-uploading features. These are perfect for self-hosted WordPress.org sites, so feel free to check them out. :)

    Feel free to let us know if there’s anything else you need, and we’ll be happy to help. 

  • Unknown's avatar
    jmarriott224cc01a4e · Member ·

    Hi asijib, thank you for this information, I will contact the host. Does this mean that since the software was downloaded and self-hosted that there is no fee for WordPress software? I’m concerned about updating the payment method if needed. Thank you.

  • supernovia · Staff ·

    Hi @jmarriott224cc01a4e, the WordPress software itself is completely free. Hosting usually is not free, and there are many premium theme and plugin options, as well as related services, that have one-time payments or subscriptions associated with them. Let us know if you have more questions!

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