Can't access dashboard
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Can’t access dashboard; have cleared cache and cookies. Tried several computers.
The blog I need help with is: (visible only to logged in users)
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Hi there,
We are running a test for new users. While your account is too old to be included in the test, it may still be affected.
When you go to https://berkshirevoiceswwi.wordpress.com/wp-admin/ what happens? Are you directed to your WordPress.com Reader or something else?
For the thread about the test, please see:
https://en.forums.wordpress.com/topic/wp-admin-dashboard-cannot-go-in?replies=164 -
I’m not getting the usual menu with dropdown menu leading to the dashboard at all, just a blue lie at the top saying My Blogs and Reader, neither of which work.
Worse still, it was Ok on this computer when I was logged in under my other username, occasionalhope; when I tried it again here as berkshirerecordoffice it broke the setup for occasionalhope and my other blog, http://www.mykindofcountry.wordpress.com, and I’m now not able to access the dashboard for that one either. Please help!
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Aha! It’s your new account that caused this to happen.
I have sent you an email with a link that will reset things for both accounts.
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Thank you – hopefully that will solve it. I thought I was being efficient separating the two blogs with different usernames, but obviously not ;)
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Hi occasionalhope,
Having two usernames is perfectly fine. Your new one just ended up in a short-term test we’ve been running for a small number of our new signups, and that affected both blogs.
Once you follow the directions I sent you, you should be fine from here on out.
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Thanks again. I think the email went to my work email address, so I can’t access it until tomorow, but hopefully it will be OK then.
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Hi again,
I’ve sent the email to your other email address as well, so one to each of your WordPress.com account email addresses.
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