Can’t access dashboard because of critical Really Simple Security error

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  jsidney1 · Member · Feb 13, 2026 at 5:59 pm

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  This is the log of the chat with the help assistant. Can anyone suggest a solution?

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  Howdy jsidney1 👋

  I’m your personal AI assistant. I can help with any questions about your site or account.

  hello, I can’t log into my WordPress site after making up an update to a security plug in

  Hi! I can help figure out what’s happening. Just to clarify – are you trying to log into your WordPress.com dashboard (where you manage your site) or your site’s wp-admin area?

  Also, which security plugin did you update? This will help me understand what might be blocking your access.

  MoreSources

  Yes, trying to log into my dashboard. The plugin is Really Simple Security

  Got it! Since you’re already logged into WordPress.com (you’re chatting with me here), the issue is likely that the Really Simple Security plugin is interfering with the connection between WordPress.com and your site’s admin area.

  This often happens when security plugins block the Jetpack connection that WordPress.com sites need to function properly. Let me help you get back in – can you tell me if you’re getting any specific error messages when you try to access your dashboard?

  MoreSources

  503 service unavailable

  That 503 error means the Really Simple Security plugin update likely caused a critical error that’s taking your site offline. This is blocking access to everything, including your dashboard.

  The quickest fix is to deactivate that plugin. Since you can’t access your regular dashboard, try going directly to your site’s wp-admin by adding /wp-admin/ to your site URL (like yoursite.com/wp-admin/).

  Can you access wp-admin that way, or does it also show the 503 error?

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  It’s not connecting

  Since the 503 error is blocking all access to your site, this is definitely an urgent issue that needs immediate attention. The Really Simple Security plugin update has caused a critical error that’s taking your entire site offline.

  For a site that’s completely down like this, I’d recommend connecting with our human support team who can help restore access to your site. They have tools to help resolve critical errors when you can’t access your dashboard at all.

  Would you like me to connect you with a human support agent to get this fixed quickly?

  The blog I need help with is: (visible only to logged in users)