Can’t access dashboard on WP

  • Unknown's avatar
    adriankalvik · Member ·

    tried following instructions on other posts on the forum, but none have worked, the problem appeared while trying to update WP, and all of a sudden the screen went white. can still access the edit of the site, but need to add a new plugin, and that menu makes the screen go white again, same goes for dashboard, themes and other functions.
    Fatal error: Uncaught Error: Call to undefined method WP_Screen::is_block_editor() in /home/2/f/sitename/www/wp-admin/admin-header.php:178 Stack trace: #0 /home/2/f/sitename/www/wp-admin/index.php(100): include() #1 {main} thrown in /home/2/f/sitename/www/wp-admin/admin-header.php on line 178

  • Unknown's avatar
    mlbnkm1 · Member ·

    Hello,

    It looks like your website is running on self hosted version of WordPress. This support forum is exclusively for WordPress.com websites.

    You can visit WordPress.org support forum here: https://wordpress.org/support/

    Please follow this link to read about the differences between WordPress.com and WordPress.org. https://en.support.wordpress.com/com-vs-org/

    Regards,
    Melbin Mathew

  • Unknown's avatar
    arvindsinghu · Member ·

    Hey @adriankalvik,

    You can try to update your WordPress manually,

    Get the latest WordPress zip file.

    Unpack the zip file that you downloaded.

    Deactivate plugins.

    Delete the old wp-includes and wp-admin directories on your web host (through
    your FTP or shell access).

    Using FTP or your shell access, upload the new wp-includes and wp-admin directories to your web host, in place of the previously deleted directories.

    Upload the individual files from the new wp-content folder to your existing wp-content folder, overwriting existing files. Do NOT delete your existing wp-content folder. Do NOT delete any files or folders in your existing wp-content directory (except for the one being overwritten by new files).

    Upload all new loose files from the root directory of the new version to your existing WordPress root directory.

    https://codex.wordpress.org/Upgrading_WordPress

    Your site is using the self-hosted version of WordPress, and you need to seek help at the WordPress.org forums:

    https://wordpress.org/support/forums/

    These forums are for WordPress.com hosted sites only :)

    WordPress.com vs. WordPress.org

    Thanks !!!

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