Can’t access dashboard (wp-admin)

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  heliol · Member · Mar 19, 2021 at 1:09 am

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  Hello there,

  I’m working on a clients site and I’ve unable to browse the dashboard. Everytime I login or I visit wp-admin, I get redirected to example.com/blog/.
  I’ve tried deleting cookies, incognito mode, different browser, always with the same results. DevTools shows a 302 redirect when I try to access wp-admin.

  The client, seems to use the site normally. I’m guessing that he has not given me full admin rights (WordPress.com is missing most features, like plugins etc) and that’s why I can’t login. But still, it should be working. Is this something you can help with? Thank you so much!

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  aleone89 · Staff · Mar 19, 2021 at 10:28 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  You may wish to check which role you’ve been assigned to – you may not have admin access.

  Many thanks.

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  heliol · Member · Mar 19, 2021 at 10:38 am

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  Hello Adam,

  Thanks for the reply. Is it possible for me to send the url privately?
  Thank you in advance!

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  aleone89 · Staff · Mar 19, 2021 at 12:52 pm

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  Hello there,

  Email or live chat support is available for users on paid plans:

  https://wordpress.com/support/help-support-options/.

  If you share your questions, we’ll be more than happy to advise here.

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  heliol · Member · Mar 19, 2021 at 2:32 pm

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  OK then. I think my client is on a paid plan because they are fully hosted on WordPress.com. Here’s the site in question: pharmdc.org.
  I can send my login info if that helps. Thank you.

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  aleone89 · Staff · Mar 19, 2021 at 3:09 pm

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  Hello there,

  Ok thank you for that information.

  Ideally the client should reach out for support via: https://wordpress.com/help/contact for 1:1 help.

  It sounds like there could be a piece of membership functionality which may be tampering with how the wp-admin functions.

  I hope this helps!

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  heliol · Member · Mar 19, 2021 at 3:30 pm

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  That’s what I think as well. They have memberpress installed. I think something must be wrong in the settings.

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  staff-doublebassd · Staff · Mar 19, 2021 at 4:48 pm

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  Hi there,

  Indeed – so, with the Business Plan, if your client (or if you have access to your client’s login credentials), wants to reach out to support for real-time private support via live chat and they’ll be able to look further into this for you.

  https://wordpress.com/help/contact

  Thanks!