Can't access domain.
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Hi there,
I have been trying to access my domain (www.sparklesolutions.org) without success. I am certain it is registered with WordPress.com but my existing login credentials are not giving me access and suggesting it’s registered elsewhere on the site.
Can you please help me?
Thank you,
JillianThe blog I need help with is: (visible only to logged in users)
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Hi there,
I have tried visiting your site & found it is marked as private.
To change privacy settings back to public, Please follow the following steps:
1.Go to My Site → Settings and look for Privacy.
2.Select the radio button for public & click on save settingsPlease refer this article for more details: https://en.support.wordpress.com/settings/privacy-settings/
As you mentioned that you have tried login with your existing login credentials but unable to login. Well in that case you can also use email me login link option to get a login link on your registered email.
This will send a link to your registered email which will allow you to login to your account directly without any password.
Here is the link to the page for email me login link option: https://wordpress.com/log-in/link
Here is the step by step guide to help you to change your password once you’re logged in: https://en.support.wordpress.com/passwords/
If you still face the issue, please let me know. I’ll leave the “modlook” tag in the sidebar calling for staff attention.
Thanks!
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Thank you for looking into this for me, @tarunvijwani!
1. Privacy – I can’t access this without access to my domain.
2. Login – I can login to my account using my email address registered,but on domains it reverted to a sparklesolutionsorg.wordpress.com.
When I go to add http://www.sparklesolutions.org as a domain it says that it is already registered to an account on WordPress.com.
Any clue how to use my domain?
Thank you!
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Thank you for looking into this for me, @tarunvijwani!
1. Privacy – I can’t access this without access to my domain.
2. Login – I can login to my account using my email address registered,but on domains it reverted to a sparklesolutionsorg.wordpress.com.
When I go to add http://www.sparklesolutions.org as a domain it says that it is already registered to an account on WordPress.com.
Any clue how to use my domain?
Thank you!
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Hi there @sparklesolutionsjill,
Your domain name, sparklesolutions.org, is registered thru WordPress.com. I used the Domain Helper to validate your domain.
The results also show that there is no primary site set:
There is no primary domain set for sparklesolutionsorg.wordpress.com. This means that although sparklesolutions.org will forward to the site, sparklesolutions.org will appear in the browser address bar. To learn more about setting a primary domain, please see our documentation.
Please follow the instructions here to set a primary domain: https://en.support.wordpress.com/domains/#setting-the-primary-domain
Let us know how it goes, and if you need further assistance.
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Hi there,
The domain, sparklesolutions.org, used to belong to your account, but you cancelled it on 12 September so you no longer own it.
However, I can still restore the domain to your account. Please confirm if I should do that.
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Okay, I’ve restored your domain and it’s active again. It’s connected to the sparklesolutionsorg.wordpress.com site for which you originally bought it. If you want to use the domain somewhere else than WordPress.com, you can see transfer or mapping instructions here:
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