Can't access/edit starter templates

  • Unknown's avatar
    jsmith4564 · Member ·

    I’ve been doing some work on my site, including making a new front page. I used the starter template plugin to search for options but when I try and select one it leads me to a blank screen. I tried deactivating my other plugins but even that didn’t work. Not sure how to fix this

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Since you have a Business plan, you have access to priority email and live chat support. You can access this priority support from your account page, where you can get help more quickly than by posting in the free public support forums.

    https://wordpress.com/help/contact

    For your specific issue, the support team will need to access your site’s back end to see what might be happening here, which we don’t have access to on the forums.

    I hope that helps!

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