Can't Access Featured Images

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  ryanallen7 · Member · Jul 22, 2021 at 10:07 pm

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  I am having an issue adding a featured image to my post. Whenever I click on add featured image in the side bar of the editor it just brings up a blank page. I know I can add featured images since I have done it before on other posts, but for some reason my media library won’t load now. Any help?

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  staff-blorbo · Staff · Jul 22, 2021 at 10:52 pm

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  First, please make sure that your browser is up to date: https://browsehappy.com/

  If it is not, please try updating your browser or switching to a different browser.

  If it is, please do these two things:

  1. Try clearing your browser’s cache and cookies.

  2. Try with all browser extensions or add-ons temporarily disabled.

  Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

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  ryanallen7 · Member · Jul 23, 2021 at 4:14 pm

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  I have tried all of your suggestions and still nothing works.

  When I click on “set featured image” it pops open what I would assume is my media library, but it is just a blank white window that says “featured image” on it. So, I can’t select any images because they aren’t showing up.

  Any other suggestions on how to fix this? Thanks

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  staff-blorbo · Staff · Jul 23, 2021 at 6:59 pm

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  Which browser (and version of) are you using?

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  ryanallen7 · Member · Jul 23, 2021 at 11:03 pm

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  I am using Google Chrome, Version 92.0.4515.107

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  staff-blorbo · Staff · Jul 23, 2021 at 11:43 pm

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  Are you able to try a different browser, like Firefox, Safari, or Edge? https://browsehappy.com/

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  ryanallen7 · Member · Jul 23, 2021 at 11:51 pm

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  I have tried safari and edge as well. I have also tried on 2 different computers and nothing seems to work. I keep getting a blank white pop-up screen when I click set featured image.

  Thanks

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  staff-blorbo · Staff · Jul 23, 2021 at 11:55 pm

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  Hm, I’m not able to reproduce this issue myself.

  Would you please confirm the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/