Can’t access human help, and yes I have a paid account

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  epsilonbooks · Member · May 19, 2024 at 8:50 pm

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  The idiotic chatbot won’t give a human option. I typed human and it said it would connect me to a human, but no option. When I hit the thumbsdown, an option to contact a human became available. I clicked it and a chat window appeared — so I typed my question and hit continue. The window and whole thing just disappeared. No “we’ll be in touch” or “waiting for someone to respond”. This happens to me every time. I have my adblockers disabled and I have a paid account. This really is unacceptable. So much for “Customers on our paid plans receive fast, 24/7 responses from our expert team.”

  The blog I need help with is: (visible only to logged in users)

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  staff-madeline · Staff · May 19, 2024 at 11:35 pm

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  Hi there! We still have live messaging, but as you’ve noticed, we’re currently unable to respond live to as many requests as we did in the past. We are still responding to everyone as quickly as we can, and the best way to get a response is to include as much context in your question as you can, so we can address your issue thoroughly. We’ll be in contact with you soon. Thank you for your patience!