can’t access live chat, all my site info disappeared

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  sarahann1234 · Member · Jan 30, 2023 at 12:40 pm

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  saying my site is associated to another account, all my info has gone

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jan 30, 2023 at 5:35 pm

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  Good Morning –

  Thanks for reaching out. I can see that y’all have a business plan on this account which would give you access to our live chat support team. Are you still unable to access that option? I think what happened is that you may have signed in to a different user account.

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  staff-zinnia · Staff · Jan 30, 2023 at 5:35 pm

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  Sorry, I forgot to ask if you’re trying to work on neverendingstories.co.uk or a different site?