Can’t access live chat and I have a paid plan

  • Unknown's avatar
    strayintheuk · Member ·

    Help

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    strayintheuk · Member ·

    Please can someone contact me, I seem to have a duplicate site causing issues and I can’t figure out how to fix this.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    Apologies, but we can’t help with your issue directly because we don’t host beautybagsecrets.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Siteground. As a result, we do not have access to your site and are not familiar with the source of your issue.

    The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

    Thanks!

  • The topic ‘Can’t access live chat and I have a paid plan’ is closed to new replies.