Can’t access live chat support or get help via email
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Hi all,
Happy New Year!
I can’t get in touch with live chat support like before. It either tells me that I need to enable third-parties cookies, which it then tells I have done successfully. But then asks me to do it again. Or it says that live chat isn’t available “right now”, which implies that it’s a temporary issue. But then it seems to be always the case.
So, I sent an email, but the response is that I’m supposed to “rest assured” that my email has been received. But then we don’t move past the resting and feeling assured part, and get to the actual support part.
Is anyone else having trouble getting support? Has something changed, or is there another way to access support that I’m not aware of?
Any info. or advice on this would be appreciated.
Thanks in advance. Take care!
The blog I need help with is: (visible only to logged in users)
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Hey there,
Please try connecting with chat using an incognito/private browsing window. While chat is sometimes unavailable (this happens when all of our Happiness Engineers are assisting other users), you should be able to connect with chat when it is available. It sounds like there may be a browser issue preventing the chat from connecting. Using an incognito/private browsing window will help us check if this is causing the issue.
I was also able to confirm that we have received your email, we answer these in the order they were received and will respond as soon as we are able. You can also share the details here and we will be happy to assist you in the forums.
Thanks! Looking forward to hearing from you.
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Hi there,
Thanks for getting back to me!
I tried using an incognito/private browsing window in Firefox, and also tried it with Google, and it didn’t resolve the issue.
In the meanwhile, I’m relieved to know that I can contact you guys here, if need be.
You guys are the best. I’m glad to hear that WordPress hasn’t done away with Contact Support. I was getting worried that WP had decided that support wasn’t a priority anymore. Phew! Glad that isn’t the case.
Thanks again. All the best.
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Hey there,
Thanks for the update, and sorry to hear that you are still having trouble reaching us. Can you share some more information about your setup? You can use this site to share the exact browser and device you’re using, which will help us take a look.
Otherwise, you can certainly reach out here, and we will be happy to help with whatever issue you are facing!
Looking forward to hearing from you.
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