Can't access live chat with my upgrade

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  cinemaus · Member · Jan 30, 2017 at 2:55 pm

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  I upgraded in order to get live chat support, but still can’t access it. Please it advise asap. The url is https://firstfriendsnjny.org/

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 30, 2017 at 5:45 pm

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  You must be logged in under the exact same username account that registered the underlying .wordpress.com site and the upgrade for it.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword

  Read also: Account Recovery https://en.support.wordpress.com/account-recovery/

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  timethief · Member · Jan 30, 2017 at 5:46 pm

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  All support docs are at https://en.support.wordpress.com/

  See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact

  Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:

  help@wordpress.com