Cant access live chat with wordpress support team
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Hi
I have been trying to reach out to the live chat to get some help I need with my website. I have a paid business plan and have used the live chat many times before, but in the last 1 week, it just doesnt open and connect me to the support team.
I’ve attached a screenshot below. Everytime I try to start a chat, it just shows me this box. If i type a message in the box and press send, nothing happens. If i click on Jump To Recent, nothing happens.
How do i fix this or get in touch with a support team member by phone call / video call?
The blog I need help with is: (visible only to logged in users)
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I have tagged your post so the staff can see it. Please wait patiently, someone will get back to you shortly. 😃
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Hey there,
Thank you for sharing this, and thank you @faisalahammad for tagging staff. I took a look and was not able to recreate this issue. Have you tried opening a chat window in another browser or using Incognito/Private browsing mode?
It looks like this may be a browser issue, such as browser caching. If you are not seeing this issue in another browser, or in private/incognito then we can likely resolve this issue with some common browser troubleshooting which is outlined in the following help document:
Some issues you may encounter with your website or account can be solved by updating your browser, refreshing the page, or clearing the browser cache and cookies. This guide covers how to resolve browser-related problems with your site. Supported Browsers Some browser issues may be caused by the browser itself. For optimal viewing and security, we recommend that you use an up-to-date versiPlease take a look and let us know if you are still seeing any issues.
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