Can’t access live support chat
-
Does anyone know why I can’t access a support chat with an actual WP employee? Everything I’ve tried has sent me right back to the forums.
The blog I need help with is: (visible only to logged in users)
-
As a volunteer I can’t access any account information, so I have to ask – are you on a paid plan? Live chat support is available for users on the Personal, Premium, or Business plans. Free plan users can post here in the forums. Staff members do check in here frequently.
If you are on a paid plan you can find chat support here:
https://wordpress.com/help/contact
At times chat support gets full and you will see an option to submit a support ticket instead of the live chat button.
If you are on a free plan you can get in touch with a WP Staff member by posting your question here in the forum and adding a “modlook” tag into the tags section. You can read about the modlook tag on the “Getting Help in the Forums” support page.
Now that those details are out there – what can we help you with? :)
-
See also: https://en.forums.wordpress.com/topic/completely-deleting-a-file/
As your site is set to private that file gives a 403 error for me. -
Thanks, @themagicrobot. I’ll add the duplicate tag here and discussion on this issue can continue over there since that post has the actual issue.
Every time I miss a duplicate you catch it. :) Thanks!
- The topic ‘Can’t access live support chat’ is closed to new replies.
WordPress.com Forums 