Can’t access my account

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  kevinmay0610 · Member · Jan 14, 2019 at 4:01 pm

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  Hello, I haven’t used my account in over a year. I was wondering if I can still access it but the problem is I no longer the same email address so a change of password isn’t possible. Thank you.

  Username klmay

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  fstat · Staff · Jan 14, 2019 at 4:17 pm

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  Hi there,

  If you don’t have access to the email address, in order to regain access to a WordPress.com account, we’ll need one of the following things:

  * A transaction ID for any upgrades purchased for the account

  https://en.support.wordpress.com/transaction-id/

  * The WordPress.com account activation link, which we sent to your email address when you first registered with us.

  For more information please read our Account Recovery guide:

  Recover Your Account

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  neelgajjar · Member · Jan 14, 2019 at 4:19 pm

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  Hi there,

  If you’ve misplaced your log-in information, the email address or username you’ve entered isn’t recognized, and you can’t use Two Step Authentication to reset your password, you can access your account using the Account Recovery Form

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  neelgajjar · Member · Jan 14, 2019 at 4:20 pm

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  Sorry @fstat

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  pdrdesignswebsites · Member · Jan 16, 2019 at 8:21 pm

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  I have updated the payment but I still can’t access the account?

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  supernovia · Staff · Jan 16, 2019 at 8:52 pm

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  Hi @pdrdesignswebsites, it sounds like you’re having a different issue than the one in this thread.

  Could you start a new thread with more details here?
  https://en.forums.wordpress.com/?new=1

  Then add “modlook” without quotes as a tag. We’ll go from there.