Can’t access my blog

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  kayko3 · Member · Apr 15, 2023 at 12:38 pm

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  I think I have more than one login. I paid for a subscription, but it keeps saying I should sign up for an annual plan. I can see my page by Googling it, but I can’t find it in my accounts, and I can’t edit it. This is the page I’m trying to access: https://kaykoinspired.com/

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Apr 16, 2023 at 9:24 pm

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  Hi there,

  I do not see any upgrades under your @kayko3 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?
  I can confirm that kaykoinspired.com is registered at WordPress.com but is under a different account and not your @kayko3 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account you will be able to manage kaykoinspired.com without issue. Thanks!