Can’t access my blog?

  • Unknown's avatar
    arthursarchive · Member ·

    This is a mess. I tried to create backups of my tumblr blog a while ago, then tried to delete them, but somehow they’re now under two different emails of mine, and neither will let me fully access it. I’m trying to take down the old blog but I can’t find any proof of ownership since I think I deleted all the activation stuff, thinking I deleted it back in the day. I do, however, have proof that it’s my tumblr I got the mirror file from. I can access one of the blogs, but the other is listed as being on its ‘team’? I get emails from it but it says i don’t have an account…but the blog exists? Very confused and desperate here.

  • supernovia · Staff ·

    Hi, do you still have access to the emails? That’s your best route if I understand you correctly.

    https://wordpress.com/support/account-recovery/#account-recovery-form

    Otherwise, could you send a link to the site you can’t access?

  • Unknown's avatar
    arthursarchive · Member ·

    I have my email accounts, yes. I found the recovery form already but I don’t have any of the three recovery mentioned listed. Since your staff, is there a way for me to….send you? The site’s link?

  • kokkieh · Staff ·

    What is the URL of the site you’re trying to access, and what is the username and email address you’ve been trying to use to reset the password?

  • Unknown's avatar
    arthursarchive · Member ·

    Before I share that, I just want to clarify, I thought I wasn’t supposed to post identifying information into the forums? Unless I’m confused, and this is a place only staff can view.

  • staff-mckluskey · Staff ·

    The URL and username are public and the email address will be automatically redacted and only visible to the WordPress.com staff :)

    In any case, if you have the email account you used to create the account, send an email from it to passwordhelp@wordpress.com.

    Our Account Recovery team will get back to you.

  • Unknown's avatar
    arthursarchive · Member ·

    Thanks! The emails attached are (email visible only to moderators and staff) and (email visible only to moderators and staff). The blog I’m trying to recover access too is http://arthurarchive.wordpress.com (whose notification emails go to (email visible only to moderators and staff)). I’ll send some to that address.

  • staff-blorbo · Staff ·

    Our account recovery team will reply to your email as soon as they can.

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