Can’t access my blog
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I changed the password to my blog and now I can’t enter anymore, not even change password from the link you sent. It is urgent.
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Hi there!
You are currently logged in as
enricozilli.
What’s the address of the site you’re trying to access?Please note that these forums are for WordPress.com-hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out, and you’ll want to seek help at these forums:
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the password in the reset password e-mail doesnt work and I am logged out of my website. How can I solve this situation?
Best,
Enrico
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Thanks for that URL! It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at SiteGround.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting
You should reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.
I hope that helps!
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