Can't access my dashboard
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Dear Support Staff,
I upgraded my jkusni.wordpress.com to jjkusni.com yesterday, July17. It was run well. But today, July 18, I cannot access my dashboard & it is said that ‘You don’t have any WordPress sites yet.’I got email to confirm email address from (email visible only to moderators and staff) that said I have to validate my email address (email visible only to moderators and staff). If not, my sites will not be activated. Before I aware, I clicked the button.
What’s goin’ on? Please help?
Thank you.Andriani SJ Kusni
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Still cannot access my dashboard http://jjkusni.com eventhough site still active and I can log in. But when I click My Site, it says “you don’t have any wp sites yet”.
I have another blog http://jurnaltoddoppuli.wordpress.com with different username and password. When I log in to jurnaltoddoppuli.wordpress.com, I automatically log in to jjkusni.com. When I click My Site at jjkusni.com, jurnaltoddoppuli.wordpress.com dashboard appear. On the other hand, when I log in to jjkusni.com, I automatically log in to jurnaltoddoppuli.wordpress.com but cannot access its dashboard.
I tried to access jjkusni.com dashboard by typing jjkusni.com/wp-admin. It says I have no authorization to JJ Kusni dashboard. I also tried by typing jkusni.wordpress.com/wp-admin (name before upgrade), it says “unsecure connection”.
Refers to rachelmcr response to idatejoo.com problem, I tried too to reset password. I did it twice. I also already cleared cache and cookies. Still can’t access jjkusni dashboard. I want to fill in account recovery form but I don’t have activation URL link (only paypal transaction id). No activation link send to email I use to sign up jjkusni.com.
Please help me ASAP. It’s been 3 days.
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Below is an email copy asked me to verify my email address to activate http://jjkusni.com. I didn’t aware that it should be send to email address that I used to sign up. Otherwise this email sent to another email address that I used to sign up about.me/jjkusni via wp widget. I clicked verify button. Since then, dashboard cannot be access by me, the owner.
From: (email visible only to moderators and staff)
WordPress.com Please verify your email address.
Action required:
Please verify your email address.
Dear Andriani SJ Kusni,We noticed that you need to verify your email address. All you need to do is click the button below (it only takes a few seconds). You won’t be asked to log in to your WordPress.com account – we’re simply verifying ownership of this email address.
Verify your email address
If you don’t verify your email address, we’re required to temporarily put your website on hold until verification is complete.*
Thanks for being a WordPress.com customer.
Sincerely,
WordPress.com
*ICANN, the Internet Corporation for Assigned Names and Numbers, requires that all domain registrars maintain correct and current WHOIS contact data for domain owners.Please do not reply to this email. Emails sent to this address will not be answered.
Copyright © 2015 WordPress.com. All rights reserved.
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By the way, I cannot access my about.me account either since this problem appear. I registered about.me account via about.me widget in wp dashboard by using my new email address, (email visible only to moderators and staff) but I registered my new domain, http://jjkusni.com by using my old email address.
Is there anything else, any information, could I provide to make you help me to get rid of this?
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Please type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
The domain and site jjkusni.com are owned by a different WordPress.com account, not your username jjkusni. You will need to log in to WordPress.com using the username or email address you used to set up that site and domain name to manage it.
If you have access to that email address, you can reset the password for that account here:
https://wordpress.com/wp-login.php?action=lostpassword
Otherwise, you will need to follow the steps in our Account Recovery guide for more assistance regaining access to that site.
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I follow your instruction to reset password using email address I used to set my site. I’ve already done it 3 times. Didn’t work.
I fill in Account Recovery form but I don’t have any activation url link. No email contains activation url link sent to email address I used to set up my site. I only have transaction id sent to (email visible only to moderators and staff).
I’ve already checked and asked email recovery from Yahoo, maybe I delete that email accidently but no archive for that email.
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RESOLVED!! Thank you so much.
I registered my site with my old username name jkusni not jjkusni.
Kindly regards from Indonesia.
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