Can’t access my domain (.com)

  • Unknown's avatar
    redemptionmgmtllc · Member ·

    Hi,

    I have just purchased a domain (.com), but I’m not able to access it this morning, what has happened?

    Thank you.

    Regards,
    Ansari Halim

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi Ansari,

    Are you speaking of rajasofficial.com?

    It looks like you’ve updated the domain’s name servers to point it to another hosting provider, so it’s no longer connected to your WordPress.com site. The name server changes can take up to 72 hours to complete, but once the process completes, the domain will show your site at the other hosting provider, instead of your WordPress.com site.

    If you want the domain to show your WordPress.com site instead, you’ll need to point the name servers back to us from Upgrades ->Domains in the dashboard:

    https://wordpress.com/en/support/move-domain/change-name-servers/

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