cant access my old account

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  montclarefranklin · Member · Oct 5, 2022 at 7:21 pm

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  I cant access my old account because the email adress i used no longer works

  I don’t have a site linked to this WordPress.com account

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  supernovia · Staff · Oct 5, 2022 at 9:19 pm

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  Hi! Could you send a link to the site you’re trying to access?

  If the site is hosted here on our servers this may help:

  Recover Your Account

  You may also be able to log out and log back in with the email address that gets notifications and whatnot.

  Or, for your own copy of WordPress with a different host, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/

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  montclarefranklin · Member · Oct 5, 2022 at 9:35 pm

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  i am trying to access my old wordpress.com account so i can access the website i built to publish with wordpress. The email i used was (email visible only to moderators and staff) but that email account was deleted. Is there anyway i can access my account?

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  montclarefranklin · Member · Oct 5, 2022 at 9:40 pm

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  Is there any way i can have that website i built (email visible only to moderators and staff) transferred over to this new wordpress account?

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  supernovia · Staff · Oct 5, 2022 at 11:19 pm

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  Hi @montclarefranklin, could you send a link to the site itself so we can see what options are available? Is it this?
  https://agronbelica.wordpress.com/

  To transfer ownership or regain access, you’ll need one of these proofs of ownership:
  https://wordpress.com/support/account-recovery/#account-recovery-form

  You might also reach out to your former email provider to see if you can re-create that account.

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  montclarefranklin · Member · Oct 8, 2022 at 5:28 pm

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  No… it was my website called GlobalNewsCentre I dont even know what email i used for it. Is there anyway we can check for that website under my name? Thanks!

  Also, i have been looking for credit card receipts would it be under “wordpress” on my credit card bill. I dont know hich card i used i have quite a few of them.

  Agron Belica
  Website built with wordpress template: GlobalNewsCentre
  was hosted through inmotion hosting

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  staff-doublebassd · Staff · Oct 9, 2022 at 5:06 pm

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  Hi there,

  To confirm, Is it this site?

  https://www.globalnewscentre.com/

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  montclarefranklin · Member · Oct 9, 2022 at 5:40 pm

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  Yes, but i’ve unpublished it i don’t know why that is showing. Anyways, I built it on wordpress so how can i transfer the website i have built to this new WP account?

  What will you need from me for confirmation?

  Thanks!

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  staff-doublebassd · Staff · Oct 9, 2022 at 7:07 pm

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  Hi there,

  So, https://www.globalnewscentre.com/ is not hosted with us here at WordPress.com but is rather with Cloudflare. So, you would need to reach out to them as they would have access to your account and will be able to assist you further in regaining access to your site:

  https://support.cloudflare.com/hc/en-us/articles/200172476-Contacting-Cloudflare-Support

  Once you gain access to that site, you can move your site from self-hosted to WordPress.com, you can follow the instructions on our support page here:

  https://en.support.wordpress.com/moving-from-self-hosted-wordpress-to-wordpress-com/

  If you also want to still use your current domain once you transfer your site, you can follow the instructions here:

  https://wordpress.com/support/move-domain/incoming-domain-transfer/

  Or you can keep the domain hosted where it is currently and utilize the connecting upgrade:

  https://en.support.wordpress.com/connect-existing-domain/

  Please take a look at our support instructions and let me know if you have any questions.

  Thanks!