Can’t access my old account

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  conradkoster123 · Member · Nov 6, 2022 at 8:41 pm

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  I got a new phone number, so I can’t get the codes sent to my phone to change my password.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Nov 6, 2022 at 9:16 pm

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  Hi –

  No problem. We can help you with this. Please tell me which account you’re trying to access and I will send an email that way.

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  conradkoster123 · Member · Nov 6, 2022 at 9:50 pm

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  Great thanks! I’m trying to get into my nonfaddoughnuts account.

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  supernovia · Staff · Nov 7, 2022 at 4:54 am

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  Thank you! Have you been able to fill out the recovery form as outlined here?
  https://wordpress.com/support/account-recovery/#account-recovery-form

  It will tell you if you have access to the email to just reset the password, but it should let you submit the form anyway after that. That way the correct team will have what they need to evaluate the case.