Can’t access my old blog/dashboard – Please HELP
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I can access the WordPress account connected to my email, but for some reason this specific website isn’t shown and the account is empty. Therefore I can’t edit/update any materials on this website. The earliest email in my inbox from WordPress is the link for New Admin Email Address (March 19, 2011). First post on the site was also posted on the same date. Additionally, I can provide number of WordPress system emails received on my email, including emails requesting comment approval on my blog, password changes, etc. Please help.
The blog I need help with is: (visible only to logged in users)
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Hi there,
We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.
With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery
This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site you are trying to access.
Thanks!
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Hi!
Thanks for your response! The problem is that I don’t have any required proof of ownership listed in the Account Recovery Form and therefore I’m unable to actually submit the form. Is there any other way to solve this problem? Is it possible to contact the account recovery team directly?
Thanks again!
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Hi, you can contact our Account Recovery team at
passwordhelp@wordpress.com.Please note that If you can’t provide us with any of the required proof of ownership listed in the Account Recovery form, we won’t be able to help you recover the account.
We have a strict policy in place to protect our users from third parties who might try to use our support system to gain access to other users’ accounts.
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